Privacy Policy
This policy explains what data Zovera collects, why, and the choices you have. The short version: your pet data belongs to you, it stays on your device unless you enable cloud sync, and we never sell it.
Data we collect
- Account data — your name, email address and password (stored as a hash by our authentication provider).
- Pet data you add — profiles, photos, health records, reminders, expenses, memories and documents.
- Settings — units, currency, notification preferences.
- Technical data — basic request logs (IP address, timestamps) kept briefly for security and rate limiting.
We do not run advertising trackers or sell personal data.
Where your data lives
By default Zovera stores your data locally on your device (in your browser's storage). If you sign in, your records and your pets' profile pictures sync to our database (hosted on Supabase), protected by row-level security so only your account can read it.
On paid plans, other photos and vault documents are encrypted on your device (AES-GCM) before being backed up to our media storage (Cloudflare R2) — we store only the encrypted bytes. On the Free plan, photos other than the profile picture never leave your device.
If a paid plan ends and the account stays on the Free plan for more than 3 months, the photos and documents backed up to cloud storage may be deleted to free up space. Your records and other text data (health records, reminders, expenses, notes) are kept — only the stored image and document files are removed.
AI features
When you use the AI assistant or the memory book, the relevant text (pet context, your messages, dated captions) is sent to our AI providers to generate a response. Photos for the memory book never leave your device — only dated text is sent. AI requests are not used by us to build profiles about you.
Payments
If you purchase a paid plan, payment is processed by Razorpay. We receive confirmation of your subscription status but never see or store your card or banking details.
Email notifications
If you enable reminder emails, we send them via our mail provider to the address you configured. You can switch this off at any time in Settings.
Your rights and choices
- Access & portability — you can view all your data in the app; contact us for an export.
- Correction — edit anything in the app at any time.
- Deletion — deleting your account removes your synced data; local data can be cleared from your device settings.
Contact
Questions or requests about your privacy: zovera.support@gmail.com.