Terms & Conditions
These Terms of Use govern your access to and use of Zovera — the pet care application, its website and related services (together, the "Service"). By creating an account or using the Service you agree to these terms. If you do not agree, please do not use Zovera.
1. The Service
Zovera helps you organise your pets' care: health records, reminders, expenses, memories and an AI assistant. Your data is stored on your device and, when you sign in, synced securely to our hosting providers so it can follow you across the devices you sign in on.
2. Your account
You are responsible for the accuracy of the information you provide and for keeping your login credentials confidential. You must be at least 13 years old (or the minimum digital-consent age in your country) to create an account. You are responsible for all activity under your account and must tell us immediately if you suspect unauthorised access.
3. Plans, billing and limits
Zovera offers a Free plan and paid subscriptions (Mini, Individual, Family), billed monthly or yearly in Indian Rupees. Each plan has stated limits — for example the number of pets, AI messages and photos per pet — which we enforce in the app and may adjust with notice.
Paid subscriptions renew automatically until cancelled. You can cancel any time; access continues until the end of the paid period. Refunds are handled per our Refund & Cancellation Policy. Prices may change with advance notice — changes apply from your next billing cycle.
4. Acceptable use
You agree not to:
- Use the Service for anything unlawful, harmful or abusive.
- Attempt to probe, overload, disrupt or bypass the security of the Service.
- Upload content that infringes someone else's rights or contains malware.
- Scrape, resell or reverse-engineer the Service without written permission.
5. Your content
Everything you add to Zovera — pet profiles, photos, records, notes — remains yours. You grant us only the limited licence needed to store, process and display that content back to you (and to family members you explicitly invite). You are responsible for having the rights to any content you upload.
6. AI assistant — not veterinary advice
Zovera's AI assistant provides general pet-care information generated by a language model. It is NOT a veterinarian and its answers are not medical advice, diagnosis or treatment. Always consult a qualified vet for health concerns, and seek emergency care immediately when your pet is in distress.
7. Availability and changes
We may add, change or remove features, and we may suspend or terminate the Service (or your access to it) for breach of these terms. We will make reasonable efforts to give notice of material changes.
8. Disclaimers and liability
The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Zovera and its operator are not liable for indirect, incidental or consequential damages, or for loss of data caused by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.
9. Governing law
These terms are governed by the laws of India, without regard to conflict-of-law rules. Disputes will be handled by the courts of Kochi, Kerala, unless mandatory local law says otherwise.
10. Contact
Questions about these terms: zovera.support@gmail.com.